mbsocialmediaservices.com Refund Policy
Since www.mbsocialmediaservices.com/ is offering non-tangible irrevocable goods we do not issue refunds once the order is accomplished and the product is sent. As a customer, you are responsible for understanding this upon purchasing any item at our site.
However, we realize that exceptional circumstances can take place with regard to the character of the product we supply.
Therefore, we DO honor requests for the refund on the following reasons:
Non-delivery of the product:
Some of our services have conditions that the customer must already meet in order to be processed. If such a condition is required, the necessary conditions are written in detail in the service description at the bottom of the service page with the necessary information and explanations. When the customer creates an order, they are deemed to have accepted this explanation and and if later requests a refund because she doesn’t know, the refund request will not be accepted. If the order is not completed, only the wallet balance on the site will be refunded. The customer can create an order again for the same service with the amount returned to the wallet balance on the site or create a different product / service order on the site by fulfilling the conditions. The customer is only obliged to spend the balance on the site and cannot request a refund.
In some cases, the process times are slower, and it may take a little longer for your orders to finish. In this case, we recommend contacting us for assistance. Claims for non-delivery must be submitted to our support department in writing within 14 days from the order placing date, either via our Support ticket or by email:
Otherwise, the campaign will be considered completed.
Such issues should be reported to our support department within 14 days from the date of the purchase. Clear evidence must be provided proving that the purchased product is not as it is described on the website.
Complaints which are based merely on the customer’s false expectations or wishes are not honored.
Our support team is always eager to assist you and deliver highly professional support in a timely manner. Thank you for purchasing from us.
Questions about the Returns Policy. should be sent to us at firstname.lastname@example.org